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Returns & Exchanges


RETURNS & EXCHANGE POLICY

We want to make sure that you are completely satisfied with your purchases on this Site. If, for any reason, you are not satisfied with your order, you may return or exchange any UNUSED products within thirty (30) days from the date of delivery. Before sending any products back to us, please make sure that all of the following conditions have been met.

The product you wish to return can be sent back to us only after you have notified our customer service department, contact@prototype81.com within 30 days of delivery.

The items must be:

  • unused, unworn, unwashed and in the same condition in which it was received by you, with all tags still attached in it’s original form;
  • sent in its original packaging;
  • shipped back to our fulfillment center within thirty (30) days of the date of delivery;
  • sent in one single shipment (products that belong to the same order must be returned to us at the same time);  and
  • shipped from the United States.

If all of these conditions are satisfied, we will email you a return label and refund the value of the returned product(s), less any original shipping costs. We will not issue any refunds for returns that do not satisfy all of the conditions indicated above. You will have the option to request within thirty (30) days of being notified that you are not entitled to a refund that your merchandise be shipped back to you, at your own cost, in the condition in which it was received by Provider’s fulfillment house.

If you do not request the return of your merchandise within said thirty-day period, you authorize Provider, and any of its affiliates or agents, to dispose of such merchandise as it sees fit.

WE RESERVE THE RIGHT TO DESIGNATE ON THE SITE NON-RETURNABLE MERCHANDISE. ANY SUCH DESIGNATION WILL BE NOTED ON THE DETAIL PAGE OF THE MERCHANDISE WHICH IS NON-RETURNABLE. 

REFUND POLICY 
Refunds are processed within approximately three (3) business days of our receipt of your merchandise. Your refund will be credited back to the same payment method used to make the original purchase on the Site. If you paid by credit card, refund times will depend on the credit or debit card company’s policies. Be aware that the refund date for the credit will coincide with the date of the original payment, therefore you will not be charged any interest fees. If you paid by PayPal (where available), refunds will be credited to your PayPal account and will be visible immediately. The date of reimbursement to the credit card associated with your PayPal account depends on the company that issued the card. WE OFFER NO REFUNDS ON ANY PRODUCTS DESIGNATED ON THIS SITE AS NON-RETURNABLE.

Note: All items sold in the SALE collection are final sale items and are eligible to exchanges only (no refunds).

EXCHANGE POLICY 
Following the same criteria as for Refunds, please send your items back within 30 days of the date of delivery and we will send you out something new. All items you wish to exchange must be in their original, unworn condition with the hangtags still attached. Items not sent back in their original, unworn condition will not receive an exchange.

Please note that unfortunately at this time we cannot accept returns or exchanges on international orders.

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

PROVIDER MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE PRODUCTS INCLUDED ON THE SITE NOR AS TO THE MERCHANDISE BEING SOLD TO YOU. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, PROVIDER DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT, AND THERE ARE NO WARRANTIES, EXPRESS OR IMPLIED, WHICH EXTEND BEYOND THE DESCRIPTION OF THE MERCHANDISE CONTAINED ON OUR ORDER CONFIRMATION. PROVIDER WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THE SITE, INCLUDING BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE AND CONSEQUENTIAL DAMAGES.

CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

Force Majeure
Provider shall not be liable for any delay or failure in performance caused by circumstances beyond its reasonable control.